DELIVERY & SHIPPING INFORMATION

We valued every single purchase you made. From our warehouse to the destination, we try our best to ensure everything is in great condition. Please read our delivery and shipping information. *Delivery time depends on stock availability. If the good you purchased is out of stock, the standard order time is 3-10 business days. Order time + Delivery time = Estimated time of arrival (ETA).

Order Time (Stock availability)

3-10 business days

Delivery Time (Depends on stock availability)

Destination

Timeframe (after dispatch)

Hong Kong

1-3 business days

Macau

3-5 business days

Rest of the world

3-7 business days (Air)

​7-21 business days (Surface)

Local Order

Destination

Courier

Shipping fee

All area

Hong Kong Post with tracking id

Free

Industrial /

Commercial area

SF Express with tracking id

Free

SF Express Stores / SF Express Service Centers / EF Lockers

SF Express with tracking id

Free

Residential area

SF Express with tracking id

HKD$20 surcharge by SF Express

Remote areas

SF Express with tracking id

HKD$30 surcharge by SF Express

International Order

Destination

Courier

Shipping fee

Macau

Hong Kong Post / SF Express with tracking id

Free

Taiwan/Japan/

Malaysia/Philippines/Singapore/South Korea/Thailand/China

Hong Kong Post with tracking id

HKD$50 

(by order price)

Free Shipping with over HKD$500 purchase

Rest of the world

Hong Kong Post with tracking id

HKD$50

(by order price)

Free shipping with over HKD1500 purchase

*For SF Express’s remote areas list, please visit: http://www.sf-express.com/hk/tc/download/Remote_area_TC.pdf

**For SF Express Service Centers’s address, please visit: http://www.sf-express.com/hk/en/others/S.F.Network/SF_service_center_address/

Tax & Customs Charges

 

For goods destined for countries other than Hong Kong, customers are responsible for the duties, import tax, goods and services tax, value added tax (VAT) and other import sales tax. These charges are imposed by the destined countries and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country's customs service if you need more information.

 

Modifying or Cancelling Orders

 

To provide the best customer service, orders are packed and dispatched ASAP. We cannot cancel or modify an order or delivery information once it has been dispatched. However, if you contact us at office hours after making the purchase we will do our very best to accommodate your changes.

 

Disclaimers

 

Novo Digital is not liable for any claims or loses incurred by the customer due to items being unavailable, orders being late shipped, incorrect items being shipped, items delivered damaged or items lost in transit. By using our website and services you abide by these trading terms.

 

*Novo Digital reserves the right to update its shipping policy at its sole discretion without prior notice.

**For special requested shipping services such as insurance, please contact us at office hours.

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